jayas9 Privacy Policy

jayas9 is committed to protecting the privacy of its players and to handling personal data with transparency, integrity, and care. This Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by jayas9.

This Policy applies to all users of the jayas9 platform, including visitors who browse the site without registering an account, registered players, and any individual who contacts jayas9 through any channel including email. It covers all personal data collected through the jayas9 website at jayas9.net and any related services.

This Policy should be read in conjunction with our Terms & Conditions, which are available at jayas9.net/terms-conditions, and our Responsible Gaming Policy at jayas9.net/responsible-gaming.

For the purposes of this Policy, jayas9 acts as the data controller in respect of personal data collected through the jayas9 platform. As data controller, jayas9 determines the purposes for which, and the manner in which, personal data is processed.

If you have any questions about this Policy, wish to exercise your data rights, or need to contact us regarding any privacy-related matter, please reach out to our Data Protection team at:

jayas9 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we may collect include:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where explicitly required for responsible gaming compliance purposes (for example, self-exclusion requests).

jayas9 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access or use the jayas9 platform, including through cookies, server logs, and analytics tools.
• Payment providers: Transaction confirmation data received from payment processors such as bKash, Nagad, Rocket, Upay, and card networks including Visa and Mastercard.
• Identity verification services: Data returned by third-party KYC and identity verification providers when you submit documents for account verification.
• Third-party game providers: Game session data, including results and wager amounts, received from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, to maintain accurate account records.

jayas9 uses personal data for the following purposes:

• Account management: To create, maintain, and secure your jayas9 account, verify your identity, and process your login credentials.
• Service delivery: To enable you to place bets, play casino games, make deposits and withdrawals, and access all features of the jayas9 platform.
• Transaction processing: To process deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to facilitate withdrawals to your verified payment account.
• KYC and fraud prevention: To verify your identity in accordance with our KYC obligations, detect and prevent fraudulent activity, money laundering, and other forms of financial crime.
• Customer support: To respond to your queries, investigate complaints, and resolve disputes submitted through any support channel.
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion requests, and identify players who may be experiencing difficulties with gambling.
• Marketing communications: To send you information about jayas9 promotions, bonuses, and new features — but only where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.
• Platform improvement: To analyse usage patterns, conduct internal research, and improve the features, performance, and security of the jayas9 platform.

jayas9 processes personal data on the following legal bases:

• Contractual necessity: Processing that is required to provide the services described in our Terms & Conditions, including account registration, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification and anti-money-laundering obligations.
• Legitimate interests: Processing carried out for jayas9's legitimate business interests, such as fraud prevention, platform security, and service improvement, where those interests are not overridden by your rights and interests.
• Consent: Processing for purposes such as marketing communications, where we have obtained your explicit consent. You may withdraw consent at any time by contacting [email protected].

jayas9 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment service providers: Including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard, to process deposits and withdrawals.
• Identity verification providers: Third-party KYC and document verification services used to verify player identity as part of our account verification process.
• Game providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who process game session data in accordance with their own privacy policies.
• IT and infrastructure providers: Cloud hosting, data storage, cybersecurity, and analytics service providers who process data on our behalf as data processors, subject to contractual data protection obligations.
• Legal and regulatory authorities: Where required by law or by a valid court order or regulatory request, we may be required to disclose personal data to law enforcement or government authorities.
• Professional advisors: Including lawyers, auditors, and accountants, where necessary for the conduct of jayas9's business and subject to confidentiality obligations.

jayas9 uses cookies and similar technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in while you navigate the site. These cookies cannot be disabled.
• Performance cookies: Collect anonymous information about how players use the jayas9 platform — such as which pages are visited most frequently — to help us improve the site's performance and layout.
• Functionality cookies: Remember your preferences, such as language settings and preferred payment methods, to provide a more personalised experience on return visits.
• Analytics cookies: Used by third-party analytics tools to collect aggregated, anonymised data about platform usage patterns. This information is used solely to inform platform improvements.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the jayas9 platform, including your ability to remain logged in or access certain features.

jayas9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account data: Retained for the duration of your active account relationship with jayas9, and for a period of up to 7 years following account closure, in accordance with financial record-keeping obligations.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 7 years from the date of the transaction.
• KYC and identity documents: Retained for a minimum of 5 years following the completion of KYC verification or the closure of your account, whichever is later.
• Support communications: Correspondence relating to support requests, complaints, and disputes is retained for a period of 3 years from the date of resolution.
• Marketing data: Retained until you withdraw consent or request removal from marketing lists, after which it will be deleted within 30 days.
• Technical and usage data: Log files and technical data are retained for a maximum of 12 months from the date of collection unless required for an active security investigation.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification.

jayas9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within jayas9 is restricted to authorised personnel who require it to perform their job functions, and is subject to strict internal access policies.
• Password security: Account passwords are stored using one-way cryptographic hashing. jayas9 staff cannot retrieve your password in plain text.
• Regular security assessments: Our platform undergoes periodic security reviews and vulnerability assessments to identify and address potential risks.
• Incident response: jayas9 maintains a data breach response procedure. In the event of a security incident affecting your personal data, we will notify you in accordance with applicable requirements.

While jayas9 takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your jayas9 account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

As a jayas9 player, you have the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this information within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: Subject to applicable legal retention requirements, you may request deletion of your personal data. Note that certain data may need to be retained for legal compliance purposes even following an erasure request.
• Right to restrict processing: You may request that we restrict the processing of your personal data in certain circumstances, for example while a rectification request is under review.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe your rights and interests override those of jayas9.

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will acknowledge your request promptly and respond in full within 5 business days.

The jayas9 platform is strictly intended for individuals aged 18 years and above. jayas9 does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a person under 18, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has registered an account on jayas9, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

For more information about jayas9's approach to age verification and under-age gambling prevention, please visit our Responsible Gaming page.

The jayas9 platform may contain references to or integrations with third-party services, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment providers including bKash, Nagad, and Rocket. These third parties operate independently and are governed by their own privacy policies.

jayas9 is not responsible for the privacy practices of third-party services. We encourage you to review the privacy policies of any third-party providers with whom you interact while using the jayas9 platform, particularly game providers whose software is embedded within the site.

jayas9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide advance notice to registered players via email or a prominent notice on the jayas9 platform prior to the updated Policy taking effect.

The "Effective Date" at the top of this page reflects the date of the most recent revision. Your continued use of the jayas9 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of, and agreement to, the revised terms. We encourage you to review this page periodically to stay informed about how jayas9 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jayas9 handles your personal data, please contact our Data Protection team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: Please include "Privacy Policy Query" or "Data Rights Request" for faster routing
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6)

For responsible gaming concerns, self-exclusion requests, or problem gambling support, please also visit our dedicated Responsible Gaming page.